Affordable IT

Building for Success at the First Line of Business


Microsoft partnered with Harvard Business Review Analytic Services to examine the unique role and importance of the Firstline Workforce within the context of digital transformation across five industries: retail, manufacturing, hospitality, public sector, and health care. This report highlights the results of a survey exploring opportunities to build more intuitive, empowering experiences for Firstline Workers with a look at what it takes to empower them to do their best work.

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