Improving operational efficiency is at the core of enabling better outcomes for patients. By freeing employees from manual intensive tasks and outdated legacy technology, organizations can focus on optimizing their processes and improving patient experiences. For the Department of Health and Human Services (DHHS) in Victoria, Australia, part of this process meant eliminating the agency's dependence on paper and improving its employees' ability to collaborate and share critical information. Watch this video to learn how digitization based on Microsoft technology has enabled DHHS to be more efficient, eliminating more than 80,000 paper faxes per year and enabling seamless collaboration that empowers data-driven decision-making.