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Building for Success at the First Line of Business

Microsoft partnered with Harvard Business Review Analytic Services to examine the unique role and importance of the Firstline Workforce within the context of digital transformation across five industries: retail, manufacturing, hospitality, public sector, and health care. This report highlights the results of a survey exploring opportunities to build more intuitive, empowering experiences for Firstline Workers with a look at what it takes to empower them to do their best work.

 

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At SMR Consulting, we believe we have the power to provide you with the best IT services at a cost-effective rate. Founded by Andrew Cohen during the 2001 recession as a way to support his family and provide others with high quality IT support, Andrew named the business after his one year old triplet daughters Sarah, Meirit, and Racheli. SMR Consulting specializes in serving the IT needs of small and midsize Boston and MetroWest area businesses. That said, we also have clients throughout the United States and in multiple international markets. Like you, our clients demand the highest level of service and care. We have worked with more than 250 companies in our 20-year history and have seen and managed every IT-related challenge your company is likely to face. We are here to find the right solution, at a cost effective rate. We care about doing what is best for you, and we are proud of our near-perfect client retention record.